West Cook YMCA

Facility Supervisor

Job Type: Full Time

Category: Membership

Compensation: $45,000


West Cook YMCA
255 S. Marion St.
Oak Park, Il 60302

Job Description


The Member Engagement Facility Supervisor is responsible for ensuring a safe, consistent member experience, and management of the facility. Under the supervision of the Director of Member Engagement and Services, the Member Engagement Facility Supervisor will serve as a representative of the management team during evening and weekend operating hours to ensure a safe, welcoming, and quality curated experience for our members and guests.

  • Demonstrates the proficiency and deep working knowledge of all daily member services, facility, and programming operational functions to ensure the Y is operating effectively and delivering a curated experience
  • Leads and coordinates the Emergency Response Plan as necessary
  • Delivers on the YMCA’s core values of caring, honesty, respect, and responsibility in every interaction with staff, members, and guests while fostering a positive relationship with all
  • Provides assistance and leadership at the Member Engagement Desk and ensuring department goals are met
  • Provides daily communications with leadership on facility, member, and staff incidents and problem-solves incidents when a director is not available on-site
  • Engages members and guests throughout the facility to ensure we are delivering a quality member and guest experience
  • Any additional functions as assigned by the Director of Member Engagement and Services

Job Requirements

YMCA Competencies (Leader)

Values: Demonstrates in word and action the Y’s core values of Caring, Honesty, Respect, and Responsibility and a commitment to the Y’s mission, in all matters at all times.

Quality Results:  Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.

Functional Expertise:  Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Relationships:  Builds authentic relationships in the service of enhancing individual and team performance to support the Y’s work.

Developing Others:  Recognizes and acts on the need to continually develop others’ capabilities to attain the highest level of performance possible.

  • Bachelor’s Degree in business administration, Event Management, Fitness, Sports and Recreation, or related field; or equivalent experience.
  • Three years of member relations or customer service experience.
  • Exceptional interpersonal skills working with diverse groups of individuals, and settings.
  • Must have excellent communications including written and verbal communication skills.
  • Effective and multitasking and detail oriented.
  • Prior experience and operating proficiency with the following operating systems: MS O365, Daxko.
  • Excellent team and conflict management skills.
  • Available to work nonbusiness hours and a minimum of 40 hours a week.
  • Ability to walk, stand, bending, kneeling, and sitting (including on the floor) while maintaining alertness for several hours at a time.
  • Exposure to communicable diseases and bodily fluids.
  • Must be able to lift and carry up to 50 pounds.
  • Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency



EMAIL RESUME AND COVER LETTER TOYouthdevelopmenthr@westcookymca.org          

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