West Cook YMCA


May 2018 CEO Message

CEO Message for May - It's Your Y and We're Listening!

Published 05.01.18
 
Dear Member,
 
We've recently received the results of our latest SEER Member Survey, and we're so appreciative of every member who took the time to respond. We take the SEER survey input very seriously. In fact, many of the changes you've seen in the last 24 months have been a direct result of what you told us through past SEER surveys.
 
So what did you tell us this year?
 
First, you recognized improvement in three areas:
  • Our programs are doing a better job helping you achieve your goals. That's great! Keep up your hard work - and thank you for letting us take the journey to wellness with you.
  • You're feeling a greater sense of belonging and building stronger relationships with other Y members. We are so glad that our revamped classes are leading to more meaningful connections. Staying focused on healthy living isn't always easy, but having others who support and encourage you can really help.
  • Our facilities are more welcoming. I'm pleased you are seeing the improvements because we take this area very seriously. Our internal housekeeping team is committed to working hard to make sure every piece of equipment and public areas are always ready for you, and the deep cleaning crews we've contracted with are held to incredibly high standards because giving you a great facility matters.
Secondly, you told us where we need to focus this year's improvement plans:
  • We need to be better communicators, both listening and giving you useful information. We're not yet ready to announce how we're addressing this, but we're busy tearing into our current methods of communicating and looking for ways to make them better. We have more tools for communication than ever before, and we want to be sure we're using each method most effectively. So be watching for some announcements on our plans to make this an area that you love! And further down below, we have important messages for our members in an attempt to be better communicators.
  • You asked us to enhance our Youth Development area. This is a major focus for the Y and it's one we're constantly looking at. Although our After-School program is less visible as we now operate it at an offsite location, I'm thrilled to report that we've grown the participation of youth in this program by 30%. We offer what are probably the best hours for working parents of any after-school program in the area (7 am to 7 pm) and have emphasized enhanced qualifications and ongoing training for our staff. We're looking to offer even more sessions of "Healthy Weight and Your Child," and this summer, we'll launch the Power Scholars Academy, a summer learning loss prevention program in partnership with school districts 90 and 91. Our revamped swim lessons are focused on achieving goals, and our swimmers are having a great time learning to swim. Have we "arrived" yet? No - but we hear you and we're looking at more ways to continue to nurture potential in every child through age-appropriate programs and ... well, just plain fun!
  • It's important to you that we keep strengthening the community outside our West Cook YMCA walls. We're continuing to enter into partnerships that will benefit our members and the community at large through programs like the OPRF Chamber of Commerce Health Fair that was hosted on April 29. We're looking at other opportunities to take our healthy living classes to local medical centers, similar to how "Healthy Weight and Your Child" is offered at Gottlieb Memorial Hospital. There's more for us to do in this area as you reminded us - and we're taking your advice to heart. So watch for more information about the partnerships that you are part of because you are a member of the Y.
I honestly can't thank you enough for taking the time to tell us what we're doing right and where we need to work harder. We hold ourselves to a very high standard - YOURS! We're listening and we'll keep making changes because the West Cook Y is all about our members.
 
Thank you for making this your Y and for letting us partner with you to better health and wellness.
 
Phillip Jiménez                                              
President & CEO
 
GREAT SUMMER OPPORTUNITIES
 
It's not too late to register for Camp Magellan, our Summer Day Camp. Email Lisa Gacki, our Youth Development Administrator for more details. Choose Summer Camp at the Y and your kids will be thanking you all year long.
 
Plan your summer at the West Cook YMCA. Swim lessons, personal training, chronic disease management, or any of the 70+ programs that best fits your needs, we are committed to supporting you in becoming your best self. Registration is now open for Members for Summer Programming. You can register for both Summer I and Summer II programs. Open Registration begins today, Monday, May 14th. Summer I Session begins June 4th. Learn more about our Summer Programs.
 
Parents, have a peace of mind this summer by securing your child's spot for  Y-Kids, Before and After School Program. Registration is now open. We're here for you with extended hours until 7 pm to provide a safe and nurturing place for your child that builds a sense of belonging, relationships, and achievement. Contact Lisa Gacki at lgacki@westcookymca.org to register today.

 

IMPORTANT MEMBER COMMUNICATIONS
Men's Whirlpool Update
The Men's whirlpool has been repaired and is now reopened. Thank you for your patience as we invested the time and resources to reconstruct the entire system including replacing the motors, pumps, heating elements, pipes, and valves.
 
Large Gym Netting system for volleyball and badminton update
We are in the process of reviewing proposals for the new netting systems and evaluating the options given the time of year, impact on over all facility and scheduling for installation. The next step is to procure the equipment and coordinate delivery and installation. We estimate the net sports programs will be back on the court by June 4th. We will continue to provide updates as information becomes available.
 
Thank you for your patience and understanding as we work to provide a safer experience for our members and participants.
 
Schedule Changes for Large and Small Gym for Saturday, May 19th. Join us as we launch our new fitness program, Core Focus Together in the Large Gym. To accommodate our launch party, the Large Gym will be closed from 7:30 am until 11:00 am. The small gym will have open gym from 6:00 am to 10:00 am. Biddy Ballers will be moved from the large gym to the small gym from 10:15 am to 11:00 am. Active Together at 7:30 am and Strength Train Together at 8:45 am are cancelled and we invite you to try out Core Focus Together. Learn more about Core Focus Together.
 
West Cook YMCA is closed on Monday, May 28th in observance of Memorial Day. We will reopen at 5:00 am on Tuesday, May 29th.
 
Wellness Center Equipment Preventative Maintenance will occur on Wednesday, June 6th. We anticipate impact for our members and will update with more details as we get closer to the date.
If you have any questions, please contact a Membership Engagement Representative at the Front Desk or call 708-383-5200.
 
SPECIAL EVENTS
ANNUAL MEETING
The West Cook YMCA will be hosting our Annual Meeting on Thursday, June 14th from 5:30 pm to 6:30 pm.
 
DAY IN OUR VILLAGE
The West Cook YMCA will be at Oak Park's Day in our Village on Sunday, June 3rd. Day in our Village is held each year on the first Sunday in June. Come discover the diversity and variety of civic, cultural, social service, business, educational, and religious organizations and groups in the Village. The event is held at Scoville Park near Lake Street and Oak Park Avenue.
 
MAY IS OLDER AMERICANS MONTH
We are celebrating our Older Americans Month. Did you know that the West Cook YMCA offers many Healthy Aging programs to help increase physical activity and improve overall health and well-being including swim lessons, water fitness, group exercise classes, and chronic disease management programs particularly, Enhance Fitness, an arthritis management program.
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