West Cook YMCA


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Communications and Development Coordinator

Job Type: - Location: West Cook YMCA

POSITION SUMMARY

The Communications and Development Coordinator is an integral part of the Mission Advancement team to build our brand’s awareness through the development and implementation of the Y’s marketing strategies and communication processes, both external and internal that will drive enrollment for our programs and services, increase our member engagement, and strengthen our relationships with community partners and our donors. The Coordinator will also support all aspects of fundraising that leads to an increase in donors and contributions including solicitation of members for the annual support campaign, grants, and special events.

 

ESSENTIAL FUNCTIONS:
  1. Assists with the implementation of strategies to drive revenue and meet goals as set by the team.
  2. Develops and manages all marketing and communication project plans ensuring timely, consistent, and effective marketing and communications.
  3. Manages our Y-Cloud initiative including our virtual Y platform, mobile application, and open-Y website.
  4. Responsible for the design, implementation, and coordination of all print and digital materials including copywriting, design, and coordination of internal & external stakeholders.
  5. Assists with developing, coordinating, and/or advocating at special events, presentations, and membership promotions with the YMCA and the community.
  6. Assists with all fundraising efforts including annual support campaign and grants.
  7. Acquire and maintain detailed knowledge and understanding of the organization and its programs to develop persuasive presentations, proposals, reports, etc. through research, writing, proofreading, and development of materials.
  8. Process all gifts, pledges in donor database and send acknowledgements; maintain donor records including Daxko Fundraising and donor files; provide analytics and reporting as requested; maintain confidentiality in respect of our donors.
  9. Perform other duties as assigned by the Director of Mission Advancement.

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Director of Aquatic Programming and Services

Job Type: Full Time - Location: West Cook YMCA

POSITION SUMMARY:

The Director of Aquatic Programming and Services supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through Youth Development, Healthy Living and Social Responsibility. The Director intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined while also managing high-quality, member-focused aquatics programs. The Director is responsible for providing a consistent high-quality member experience and increasing retention and enrollment in all aquatics programming and services. This is accomplished through hiring, onboarding, training of quality staff, building relationships, communication with members, recruitment of new participants, retaining current participants, collaborations within the community, and program development. 

 

ESSENTIAL FUNCTIONS
  1. Prepare annual program budgets and ensure your department’s financial benchmarks +/- 3% of budget to actual by effectively managing day to day operations, driving revenue, and monitoring departmental expenses.
  2. Enable proactive, clear, effective, and timely internal communications to ensure a positive and consistent member experience.
  3. Identify, collect, and interpret data so that it enables informed decision making and ensures the achievement of key performance indicators.
  4. Ensure a safe and clean pool environment and maintain high-quality delivery of aquatic programs to members, participants, and guests, making the YMCA a community leader in Aquatics.
  5. Direct and supervise program activities to meet the needs of the community; establishes new and expands program activities within the community in accordance with strategic and operating plans. Develop and maintain collaborative relationships with community organizations.
  6. Recruits and hires diverse staff across multiple dimensions of diversity. Onboards and develops them for success. Conducts lifeguarding, swim instruction, First Aid and CPR trainings and audits. Ensure records of staff certifications are up-to-date and complete.
  7. Monitors daily pool operations to adhere to all state, local and YMCA health and safety regulations. Conducts and ensures proper maintenance of pools. Identified, secures and schedules external pool facilities. Maintains accurate records of pool chemical levels and facility maintenance.
  8. Work collaboratively with the competitive team to ensure progression from instructional to team, be well versed in team schedules and details to provide high quality service to families.
  9. All other duties as directed or required for the overall success of the organization.

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Fitness Expert

Job Type: Full Time - Location: West Cook YMCA

POSITION SUMMARY:

The West Cook YMCA has made a commitment to providing premiere fitness programming that enhances individuals’ health and well-being while also fostering connections and building community. Fitness Experts are the frontline staff in this movement. They provide instruction for group fitness classes onsite and offsite, conduct one-on-one and small group personal training (PT) sessions, offer fitness consultations and Wellness Center orientations, and assist with other Healthy Living programming and special events. Fitness Experts play a crucial role in helping participants to advance their workout efficiency, improve their fitness level, and most importantly, make strides towards achieving a greater sense of health and well-being.

ESSENTIAL FUNCTIONS:
  1. Model the YMCA’s commitment to improving health and well-being.
  2. Conduct a minimum of 8-10 PT sessions, 8-10 group fitness classes, and 8 fitness consultations per week.
  3. Design and implement biomechanically sound PT programs and progressions directly related to the client’s level and goals; document the client’s progress and maintain client files.
  4. Consistently indicate availability, projecting a minimum of 6-8 weeks into the future, using YMCA scheduling software (Appointment King)
  5. Allow adequate time pre/post class to engage with participants in order to help build a greater sense of community and provide opportunities for health literacy.
  6. Be knowledgeable of and enforce YMCA procedures and protocols related to fitness programming
  7. Respond immediately to emergency situations in accordance with YMCA policies and procedures. Adhere to all guidelines and procedures set forth in the West Cook YMCA Handbook.
  8. Assist the Healthy Living Department in finding substitutes when unable to attend a scheduled group fitness class or PT session.
  9. Attend and contribute to all mandatory staff meetings, workshops, and in-services.
  10. Keep the facility areas and equipment organized, clean, and inviting.
  11. Disinfect equipment before and after each group fitness class and PT session. Be responsible for space setup and breakdown, as well as member health screenings.
  12. Properly handle the sound system equipment and be responsible for personal headset mic.
  13. Perform other duties as assigned by the Healthy Living Fitness Program Coordinator.

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Fitness Expert- Lead

Job Type: - Location:

POSITION SUMMARY

The West Cook YMCA has made a commitment to providing premiere fitness programming that enhances individuals’ health and well-being while also fostering connections and building community. The Fitness Expert Lead in coordination with the Healthy Living Director will support the coordination and implementation of all Fitness programming as well as lead efforts for generating engagement and revenue through ensuring enrollment and sales of Personal Training, Yoga, Water Fitness, Workplace Wellness and other Healthy Living Department programming. 

The person in this role will drive enrollment and offer fitness consultations, wellness center orientations, will be the primary substitute for group fitness classes onsite and offsite, conduct one-on-one and small group personal training (PT) sessions, and assist with other Healthy Living programming and special events. Fitness Experts play a crucial role in helping participants to advance their workout efficiency, improve their fitness level, and most importantly, make strides towards achieving a greater sense of health and well-being.

 

ESSENTIAL FUNCTIONS
  1. Support HL director in all aspects of the Fitness Program, including but not limited to enrollment, staffing, scheduling, and interdepartmental coordination to ensure an optimal member experience.
  2. Allocation of time will include administration hours to support driving enrollment, implementing quality programming, conducting fitness consultations and wellness orientations, conduct a minimum of 8-10 PT sessions, and being the primary substitute for all group fitness classes as needed.
  3. Responsible finding substitutes or filling in when an instructor is unable to attend a scheduled group fitness class or PT session.
  4. Perform fitness consultations and Wellness Center orientations to help members achieve their health and wellness goals.
  5. Monitor daily operations to ensure the fitness staff are adhering to all YMCA health and safety standards and policies.
  6. Compile program statistics and monitor and evaluate the effectiveness of all fitness programs.
  7. Attend and contribute to all mandatory staff meetings, workshops, and in-services.
  8. Responsible for the Visual and Audio Equipment to ensure quality member experience
  9. Respond immediately to emergency situations in accordance with YMCA policies and procedures. Adhere to all guidelines and procedures set forth in the West Cook YMCA Handbook.
  10. Perform other duties as assigned by the Healthy Living Director.

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Lifeguard

Job Type: Part Time - Location: West Cook YMCA

POSITION SUMMARY

Under the supervision of the Aquatic Coordinator and the overall direction of the Aquatic Director, the lifeguard is responsible for the safety and well-being of all patrons. Maintains safe swimming conditions in the pool, on deck, and surrounding areas.  Creates a safe and positive atmosphere that promotes member safety and engagement in accordance with the West Cook YMCA policies and procedures.

ESSENTIAL FUNCTIONS
  1. Responsible for the safety of all individuals by maintaining active surveillance of the pool area during various activities and programs.
  2. Responds immediately to emergency situations accordance with Red Cross and YMCA policies and procedures. Adheres to all guidelines and procedures set in the West Cook YMCA Handbook and Aquatic Manual.
  3. Maintains effective, positive relationships with the members, participants and other staff.
  4. Maintains all certifications required for the position and all other certifications required by Aquatic Director when needed.
  5. Performs equipment checks, chemical testing, and ensures appropriate equipment is available as needed.
  6. All other duties as assigned by supervisor.

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Member Engagement Representative

Job Type: Full Time - Location: West Cook YMCA

POSITION SUMMARY

The Member Engagement Representative is responsible for creating a friendly environment for our members and guests by welcoming them into the facility and addressing their needs.  They deliver excellent service to all visitors, ensuring every person who enters the West Cook YMCA has a quality experience.  

ESSENTIAL FUNCTIONS

  1. Create a quality member experience by greeting all visitors and providing high quality customer service
  2. Understand and share membership and program information
  3. Conduct facility tours and invite potential members to join the Y
  4. Address and resolve member concerns and conflicts
  5. Answer member inquiries and phone calls
  6. Accurately complete registrations and transactions
  7. Conduct member engagement calls
  8. Advocate for the Y and participate in fundraisers & promotional events
  9. Perform any additional essential functions assigned by the Member Engagement Director, Supervisor or Coordinators

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Member Engagement Supervisor

Job Type: Full Time - Location: West Cook YMCA

Position Summary:

The Member Engagement Supervisor serves as a member of the West Cook YMCA’s Mission Advancement team to enhance our brand awareness, strengthen our Y’s charitable worthiness, and to promote long-term sustainable growth and deepen the organization’s relationships with our members, donors, and the communities we serve. The Member Engagement Supervisor’s core responsibility is to ensure that the Member Engagement & Services department daily operations are implementing strategies that curates a high impact member experience, delivers value that results in recruitment, increase retention, and improves service.

ESSENTIAL FUNCTIONS
  1. Participates in the planning and implementation of the annual budget and operational plan for the Member Engagement and Services, Financial Development, and Marketing & Communications Department.
  2. Demonstrates the proficiency and deep working knowledge of all daily member services, facility, and programming operational functions to ensure the Y is operating effectively and delivering a curated experience.
  3. Implements strategies for members, donors, prospects, and terminated members to meet recruitment, engagement, and retention goals.
  4. Ensures that staff is always providing excellence in customer service by implementing strong orientation training program and timely refresher trainings.
  5. Promotes program and membership enrollment in interactions with existing and potential members.
  6. Engages members and guests throughout the facility to ensure we are delivering a quality member and guest experience
  7. Ensures proper implementation of procedures. Reviews and updates procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
  8. Manages general operation of the membership department, including but not limited to staff scheduling, payroll, performance feedback and other duties as necessary as assigned by the Director of Mission Advancement.
  9. Provides daily communications with leadership on facility, member, and staff incidents and problem-solves incidents when a director is not available on-site
  10. All other duties as assigned by the Director of Mission Advancement

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Swim Instructor

Job Type: Part Time - Location: West Cook YMCA

POSITION SUMMARY 

Under the direction of the Aquatic Director, the swim instructor provides direct leadership, instruction and motivation for students in swimming classes.

ESSENTIAL FUNCTIONS
  1. Instructs swimming lessons in accordance with YMCA guidelines, having prepared lesson plans accordingly.
  2. Communicates and builds effective relationships with students and parents.
  3. Communicates information on aquatics programs and schedules and as appropriate refers students and parents to other programs.
  4. Responsible for the safety of the participants in their classes.  Acts immediately and appropriately in the event of an emergency.
  5. Maintains records as required (i.e. attendance, progress reports, etc.).
  6. Attends staff meetings and trainings as scheduled.
  7. Follows all West Cook YMCA policies, rules, regulations and procedures, including emergency and safety procedures. Completes incident and accident reports as necessary.
  8. Sets up and puts away needed class equipment. Reports damaged equipment.
  9. Adhere to all guidelines and procedures set by the West Cook YMCA Handbook and Aquatic Manual.

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Yoga Instructor

Job Type: Part Time - Location: West Cook YMCA

POSITION SUMMARY:

West Cook YMCA Yoga Instructors provide instruction for group yoga classes, both onsite and offsite, and may assist with other Healthy Living programming and special events. They offer classes that help participants improve their strength, flexibility, and balance, as well as enhance their overall well-being. Yoga Instructors must be able to match their availability to the needs of our program schedule. 

ESSENTIAL FUNCTIONS:
  1. Model the YMCA’s commitment to improving health and well-being.
  2. Create yoga sequences, instruct classes, and demonstrate proper form in a safe and effective manner while providing a high level of service to participants.
  3. Respond immediately to emergency situations in accordance with YMCA policies and procedures. Adhere to all guidelines and procedures set forth in the West Cook YMCA Handbook.
  4. Assist the Healthy Living Department in finding substitutes when unable to attend a scheduled yoga class.
  5. Keep the facility areas and equipment organized, clean, and inviting.
  6. Know and enforce all YMCA rules and regulations.
  7. Disinfect equipment before and after each yoga class. Be responsible for space setup and breakdown, as well as member health screenings.
  8. Perform other duties as assigned by the Healthy Living Fitness Program Coordinator.

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